Refund policy

At Africanjoylix, we work hard to ensure your satisfaction. We want you to have the best experience possible, so we offer a simple and customer-friendly returns policy.

If a shot isn't done according to the order because of an actor, we'll be happy to redo it for you for free! Simply contact our customer support within 14 days of purchase and we will assist you with making the necessary adjustments or creating a new video that meets your expectations .

Our guarantee is simple: we want you to be satisfied. If you encounter any issues or have any concerns, please contact our dedicated support team and we will work with you to find a solution.

Please note the following conditions of our returns policy:

- Redo requests must be made within 14 days of original video purchase.

- Each video redo offer is valid only once

- Rework will make reasonable adjustments or changes based on your feedback. If you change the music, team, or text, you will need to pay additional fees.

- Redo services are non-transferable and cannot be exchanged for a refund.

At Africanjoylix, your satisfaction is our top priority. We value your trust and are committed to delivering high-quality, unforgettable memories that meet your expectations. If you have any questions or need assistance, please feel free to contact our customer support team.

Thank you for choosing Africanjoylix!